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Byron Beachfront Luxury HolidayByron Beachfront Luxury HolidayByron Beachfront Luxury Holiday

FAQs

Where are the properties located?

Our Beach House and Bungalow are located beachfront in the exclusive and secure Pavilions Enclave, and our Eco Lodge is tucked away in the rainforest a leisurely 10 minute walk from Broken Head beach.

Do you have cots available?

Yes, we have cots and high chairs available at no charge. Please advise at time of booking if you require baby equipment for your stay.

Where are the closest airports?

Ballina Airport is 25 minutes drive south. Gold Coast Airport (formally known as Coolangatta Airport) is one hour drive north. Brisbane International Airport is also an easy 2 hour drive north. Limousines and/or airport transfers can be arranged if required.

How many guests do the properties take?

The Beach House – 3 bedrooms, 2 bathrooms and sleeps up to 7 guests (7th guest on trundle bed).

The Bungalow has 1 bedroom, 1 bathroom and sleeps up to 4 guests (2 adults + 2 small children).  Child bedding double foldout sofa located in living room (not available for adults).  Please advise at time of booking if you require the sofa bed during your stay.

Do you allow children?

Yes, children are welcome at all properties.

Are pets allowed?

Yes, all properties are pet-friendly for small house-trained dogs.  Please note the Eco Lodge is not fenced.

What is the minimum number of night stay?

All properties have a minimum three night stay with extended minimums applicable during holiday/peak season.

What are the check-in and check-out times?

All properties – check-in time is 2pm, the check-out time is 10am.

What is the deposit and payment policy?

All properties – 50% tariff deposit to secure booking, the remaining 50% tariff 30 days prior to arrival. Security bond payable 7 days prior to arrival.

What is the cancellation policy?

Cancellation or variation:

  • If you wish to cancel your booking please contact us immediately on 0403 617 449
  • Your deposit is non-refundable in the event of cancellation
  • If you have paid more than the deposit, or paid in full, and cancel your booking more than 31 days prior to arrival you will be refunded all money less 50% deposit.
  • If you cancel within 31 days of arrival no refund will apply.

Can we book all properties together?

Yes, please message or call for availability.

How do we arrange access to keys?

All properties have electronic keypads for guest convenience and easy access, the code will be sent prior to check-in.

Are there laundry facilities?

Yes, all properties have washer, dryer, iron, ironing board.

Are parties allowed?

No, there is a strict noise policy and no parties are permitted.  Strictly no hens/bucks/engagements/weddings permitted.

Are schoolies bookings permitted?

No, strictly no Schoolies or school-leavers permitted.

Is there WiFi?

Yes, all properties have complimentary WiFi.

Is linen provided?

Yes, all linen is provided.

Are beach towels provided?

Yes, we understand when travelling that trying to limit packing is a concern, for guest convenience we offer complimentary beach towel use during your stay.

How far is the nearest beach?

The Beach House and The Bungalow are approximately 150 metres along the beach track to beautiful Broken Head beach.  From the Eco Lodge it is a leisurely 10 minute stroll to the beach.

How far is the property from town?

It is 7km from the centre of Byron Bay.

Do you have wheelchair access?

Yes, both The Beach House and The Eco Lodge arefully wheelchair friendly including a disabled bathroom.

Is there a convenience store nearby?

There is a small shop located 400m away at the Caravan Park, or a neighbourhood shopping centre is approximately 2 kilometres away at Suffolk Park.  The shopping centre has a Spa supermarket, pharmacist, bakery, bottle shop, post office, as well as an Italian and India restaurants.

Guest comments

Most beautiful, luxurious place we have ever stayed! It had all of the things that we enjoyed such as bikes, yoga mats and chairs to relax in on the deck that overlooked the gorgeous gardens. I would not hesitate to recommend this place to a friend and I will be staying here again in the future for a lovely getaway.

We really enjoyed our stay it was awesome!! Close proximity to the beach and the house itself was beyond belief!!

From the moment we opened the door we were greeted with beautiful high ceilings, stunning timber floors and an AMAZING lush tropical garden where you could hear the waves crashing on the shore. This property is truly magical…

The property is of excellent quality and presented in immaculate condition. The wildlife is wonderful and there are beautiful walking tracks through the national park practically right at your back door.

A definite highlight was the ability to open up the doors off the studio and enjoy the natural surroundings including the sound of the ocean with the beach being a minute away! We absolutely loved every minute of our stay and found that the location was perfect…

We enjoyed so many things…. but an absolute highlight was watching the dolphins and whales from the lookout off broken head ….a gorgeous walk!!

…Above all it’s the serenity that sets this place apart as it’s seems to be engulfed but it’s own private rain forest.